Author: Bayad Jamal Ali, Govand Anwar

Abstract: In an increasing number of hotels, hospitality is being used to improve productivity and care quality. The research was conducted in the hospitality industry, specifically in private hotels in Sulaimaniah. The study looked at the perspective of change management in the hospitality industry, specifically in private hotels. However, due to an implementation difference: the gap between plan and execution, the hospitality industry has difficulty implementing reform initiatives. The aim of this paper, from a change management standpoint, is to increase scientific knowledge about factors that reduce the implementation gap and facilitate the transition from "toolbox lean" to real lean hospitality transformation. To find a change management perspective in the hospitality industry, the researchers used a quantitative analysis approach. A total of 90 administrative staff members from private hotels were given the questionnaire at random. The participants in this study were 76 people from various private hotels in Iraq's Kurdistan province. The researchers used multiple regression analysis to assess their established research hypotheses, while the Sobel test was used to determine the function of the mediator, which is the change management initiative. The results showed that all research hypotheses are supported, with the third research hypothesis receiving the highest value, stating that change event mediates education and strategic success, and the first research hypothesis receiving the lowest value, stating that change event mediates technology change and strategic success. Furthermore, it was discovered that change eventplay a constructive and significant role in bridging the gap between change management and strategic performance.

Keywords: Employee Development, change management, hospitality, Kurdistan-Iraq.

Article Info: Received: 03 Jan 2021; Received in revised form: 10 Mar 2021; Accepted: 26 Mar 2021; Available online: 27 Apr 2021

DOI: 10.22161/ijels.62.52