Author(s): Claudia Lizeth Gil Velázquez, Talina Merit Olvera Mejía, Erik Gerardo Jiménez Proa

Abstract: The action evaluation of the Public Administration emphasizes the compromise with the appropriate management and results; therefore, it is necessary to get the instruments that evaluate it. In Mexico, the inclusion of the evaluating process has been differentiated in the local area since heterogeneity of the municipal governments, and the capacities of the institutions have caused as a consequence that at this level there are no specific instruments that help the evaluating processes, in this way information becomes learning. In the case of performance, indexes can contribute to strengthening decision-making, because they are based on the information gathered from these instruments, so the results of actions are related directly to the increase in the quality of people’s lives. The main objective of this article is to do a diagnostic evaluation of the public services of the 84 municipals of Hidalgo State. Consequently, in constructing the performance index, it was possible to identify through three sub-indexes the services with a greater supply. According to the literature checked, the reasons or motives that caused the public administrations to have better attention were explained through the identification of the generation of own resources, symbolic value, and the importance of taking care of the inhabitants’ health with the correct benefit.

Keywords: evaluation, public services, municipal, performance index, use of information

Article Info: Received: 14 Nov 2022; Received in revised form: 09 Dec 2022; Accepted: 15 Dec 2022; Available online: 22 Dec 2022

DOI: 10.22161/ijels.76.27