Author: Rahmat Suhargon, Faulia Anggeraini

Abstract: Consumer protection is a matter that becomes a polemic in improving the quality of companies or businesses carried out by business actors or producers. In terms of consumer protection, apart from improving and advancing the people's economy, it is also a manifestation of promoting good law enforcement. Currently, there are still many producers who do not pay attention to even the lack of concern for the rights of consumers or customers. Whereas the progress of a business entity established by business actors or producers cannot be separated from the interests of consumers or customers in it. An important key word to ensure that a consumer protection legal event has occurred is whether or not "consumers" are involved in it. If there is no consumer in a legal relationship, it can be ascertained that the legal area is not the field of consumer protection law. Problem Formulation What are the causes of violations of consumer protection in Indonesia, How is the process of resolving consumer disputes based on Law No. 8 of 1999 concerning Consumer Protection. The research method is in order to explain all the activities carried out in order to explain and or to answer the main problem. The specification of the research is normative legal research. Normative legal research, namely legal research using secondary data sources. There are several factors that cause consumer disputes, namely: Ignorance of consumers and business actors on their rights and obligations, low socialization of Law number 8 of 1999 concerning consumer protection from the government to the community. The process of resolving consumer disputes in Indonesia is based on law number 8 of 1999 concerning consumer protection in two ways, namely: by non-litigation (outside the court) and by litigation.

Keywords: Juridical Review, Consumer Dispute.

Article Info: Received: 19 Jul 2021; Received in revised form: 25 Aug 2021; Accepted: 02 Sep 2021; Available online: 10 Sep 2021

DOI: 10.22161/ijels.65.1