Author(s): Kelvin Julius A. Nueda

Abstract: New research suggests we work more effectively, creatively, and collaboratively when we are happy at work. The brain works much better when a person is feeling positive. At those times, individuals tend to be more inspired and better at solving problems. This study was intended to determine the emotional exhaustion among hospitality and tourism professionals in Cabanatuan City and suggest an employee development plan to lessen the exhaustion experienced by the employees but otherwise perform their job satisfactorily, which will benefit both the employee and the establishments as well as the guests. The study adopted the descriptive method of research that involved survey from different hospitality and tourist establishments such as hotels, restaurants, and coffee shops within the premises of Cabanatuan City. One hundred employees from different hospitality and tourist establishments were subjected to answer questionnaires reflecting their level of exhaustion regarding negative thoughts and feelings, time pressure, strained relationship, counter productive work/behavior, length of service and salary. It was done using an evaluation sheet to rank and determine the greatest exhaustion level prevailing and answer the question of the researcher. The result of the study showed that length of experience and salary greatly affects the emotional exhaustion of the employees. The negative signs mean that the lower the length of experience and monthly income, the higher the emotional exhaustion of the employee. People from the hospitality industry sometimes feel emotionally exhausted due to the negative feelings they get from their job. Strained relationships, oftentimes, caused employees in the hospitality industry to be emotionally exhausted especially when talking of respect and conflicts. The study deemed that it is essential for employers to provide retraining programs to their emotionally exhausted employees. At the same time, employees affected with emotional exhaustion are recommended to undergo holistic interventions.

Keywords: Hospitality Industry, emotional exhaustion, turnover, retraining.

Article Info: Received: 02 Dec 2020; Received in revised form: 22 Jan 2021; Accepted: 09 Feb 2021; Available online: 16 Feb 2021

DOI: 10.22161/ijels.61.33