Author(s): Hazel Joy Nacino, Ma. Christiana Mae L. Ilagan, Sienna Marie V. Evangelista, Venus S. Vallejos, Ferlene S. Olpindo, Jennifer G. Fronda

Abstract: This research studied the efficiency of the Online Learning Management Platform for telecommunication (Telco) retail employees. The researchers conducted online surveys and interviews with 36 senior managers and trainers that have experience on both traditional and online learning platforms. The researchers found out that costs, manpower, and learning retention are the factors that need to be considered in the efficacy of online learning systems in training and seminars for continuous improvement of skills. Telco retail employees deal directly with customers, it is very important that they receive adequate training on how to provide great customer service and increase sales. This paper concludes that the adoption of online LMS of companies requires trainers to upgrade their training skills and knowledge. The findings and conclusions are relevant in the present time.

Keywords: Efficiency, learning retention, online learning management platform, senior managers, telecommunication (Telco) retail employees.

Article Info: Received: 02 May 2021; Received in revised form: 29 May 2021; Accepted: 11 Jun 2021; Available online: 20 Jun 2021

DOI: 10.22161/ijels.63.47